Shipping & Returns
Shipping:
1. Most orders ship within 1-3 business days on payment received.
2. Item shipped from China using airmail; reach most of the countries within 15 to 30 days.
3. Delivery time depends on destination and other factors; it may takes up to 20 days. You are highly recommended to buy insurance for registered airmail to secure your item. For insured item only, tracking no. will be given for customer to check the shipping status online.
4. We will send you an invoice immediately after the auction ends.
5. After we ship the item, we will email you the shipping information, as well as your tracking number.
Payments:
1. We accept Paypal only, it is fast, easy and safe.
2. Paypal payment please send to paypal@rcgenesis.com
3. Product will be shipped only if full payment, including full shipping charge, has been received. Please note your postage & shipping charge cover the shipping / postage cost, handling and packing. 4. If you are bidding on multiple items we will apply the multiple item shipping discounts. Please email us before you make the payment.
5. Serious Buyer Only! Please place bid or "Buy it now" only if you agree the price and terms of the product and no argument after the auction end. We will file with ebay to collect our fees if you do not pay for the auction within 14 days.
Return Policy:
1. In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back.
Other Policies:
1. All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible.
2. We do not responsible for any custom duty or import tax.
3. Serious Buyer Only! Please place bid or "Buy it now" only if you agree the price and terms of the product and no argument after the auction end.
4. Product will be shipped only if full payment, including full shipping charge, has been received.
5. If you have any question about the product or policy, please email us before bid.
6. Feedback will be left to all transaction automatically. For buyer who is not satisfy with your purchase with us. Please contact us before you left feedback, we will try to resolve your case ASAP.